Talk to us
A real person reads every message. Leave your email in the chat and our reply follows you there even after you close the page.
Chat
Quickest option, available on every page.
Email
Send it from your account email and add the order or payment number if there is one.
Help us help you
Tell us your account email, any order or payment number, the proxy type and what you already tried. For connection issues, paste the exact error. We will never ask for your password, so never send it.
Quick answers
I paid but nothing arrived yet.
Crypto payments count once the blockchain confirms them, normally within minutes, longer when the network is congested. Check the payment from your Balance page. If the blockchain says confirmed and your account still shows nothing after an hour, send us the payment number.
My proxy will not connect.
Run the test on your plan page first. If it passes, the plan works and the issue is in your setup: check the port and that the full username was copied. The docs have a page for every error.
Can I swap a plan I bought by mistake?
No, sales are final, so plans cannot be exchanged or refunded. Not sure what fits? Ask in the chat before buying; we are happy to help you choose.
I cannot remember my password.
Click "Forgot your password?" on the sign-in page. We email a one-time reset link to your account address.
Which proxy should I buy?
The cheapest your target allows. Datacenter for open sites, residential for sites that filter bots or vary by country, mobile for the few that even block residential.
Worth checking first
- Proxy not connecting: Fixing problems
- Payment missing: it is credited after blockchain confirmation. See its status on your Balance page.
- To report abuse, email the date, time, time zone and IP address concerned.